LSJ Policies

Policies are subject to change, so be sure to review often.

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Exchange Requests

For LSJ Customers: To submit a return or exchange request, please login to your account, click on orders, view your order and submit a return request from that page. If you do not have an account and placed an order through a Stylist, please contact to request assistance for exchange of your order item(s).

Please allow up to 5-7 business days to complete processing.

What if I want to make an exchange?

ANSWER: We offer one FREE one (1) time exchange per order!

LSJ will send a return shipping label to customer to return items for exchange. If an exchange is for an item of greater/lesser value, the price difference and applicable sales tax will be collected before exchanged item is returned to customer. Please notify and/or your LSJ Independent Stylist if you would like to make an exchange.

*SALE items are FINAL SALE. They will not be accepted for exchange or returns.

How do I make a return?

ANSWER: To return an item, your item must be unworn and in the same condition received. Any item in it's original condition may be returned up to 30 days. Items received up to 2 weeks after 30 days, that are unworn wil be issued store credit. The customer is responsible for paying shipping costs for returning items. Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund. 

*SALE items are FINAL SALE. They will not be accepted for exchange or returns.


How do I find my LSJ Stylist?

ANSWER: If you are referred by a Stylist, please visit their direct link. If you were not referred by a Stylist, you will have an opportunity to register and a Stylist may be assigned to you.

How do I place an order?

ANSWER: You shop just like any online website!  Select the items you would like and place in your cart. Follow the “checkout” procedure prompts for a seamless experience. If you have any questions or concerns while placing your order on the LSJ website, please contact LSJ Customer Service at, 1-980-237-4725.